Towards a digital nation: addressing the scam economy in Asia Pacific
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The rapid expansion of digital technologies, and mobile connectivity in particular, has profoundly impacted scam techniques and their reach. All individuals with a mobile subscription – approximately 5.8 billion people – are potential targets for scams. Rises in the volume, frequency, sophistication and success rate of scams in recent years are having a significant financial impact on victims and the global economy.
Preserving trust in the digital world will remain a priority for governments, operators and other stakeholders. This is essential to sustain the growth of digital services and their contribution to socioeconomic progress, in line with the digital ambitions of governments across Asia Pacific. Addressing the scam economy is crucial to achieving this goal, given the erosive effect that online scams and fraudulent activities can have on public trust.
As stakeholders build on efforts to address the scam economy, several considerations will be top of mind. This report highlights six considerations: the role of AI and other emerging technologies in addressing scams; opportunities for monetising anti-scam solutions; ecosystem-wide collaboration to combat scams; secure digital transformation initiatives; a collaborative approach to addressing cross-border scams; post-fraud support for victims; and privacy and ethical considerations.
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