Digital consumer services

The shift to digital services is reshaping how consumers engage with content, payments, and entertainment, creating new opportunities for convergence and innovation.

Uncover trends in digital consumer behaviour, from gaming and OTT platforms to fintech and cloud gaming. Learn how bundling strategies and emerging technologies—such as generative AI and blockchain—are redefining the digital services landscape. Gain insights into ecosystem strategies shaping the future of consumer engagement.

Recent research on digital consumer services

Digital Consumer

Fixed, TV and Convergence

IoT & Enterprise

Mobile Operators and Networks

Spectrum

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Artificial intelligence (AI)

Climate, ESG and sustainability

Devices

Digital and economic inclusion

Digital industries

eSIM

Fixed broadband and fixed wireless access (FWA)

Internet of things (IoT)

Mobile networks and connectivity

Pay TV

Private networks

Public policy and regulation

Satellite and non-terrestrial networks (NTN)

Security