Digital consumer services

The shift to digital services is reshaping how consumers engage with content, payments, and entertainment, creating new opportunities for convergence and innovation.

Uncover trends in digital consumer behaviour, from gaming and OTT platforms to fintech and cloud gaming. Learn how bundling strategies and emerging technologies—such as generative AI and blockchain—are redefining the digital services landscape. Gain insights into ecosystem strategies shaping the future of consumer engagement.

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Gain access to our comprehensive data platform and expert research for a complete, 360-degree view of the mobile ecosystem—empowering you to make informed, strategic decisions.

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Our insights are categorised by topic to help you easily find the information you need—explore all available topics below to discover more.

Artificial intelligence (AI)

Climate, ESG and sustainability

Devices

Digital and economic inclusion

Digital industries

eSIM

Fixed broadband and fixed wireless access (FWA)

Internet of things (IoT)

Mobile networks and connectivity

Pay TV

Private networks

Public policy and regulation

Satellite and non-terrestrial networks (NTN)

Security

Spectrum

Digital consumer and digital services online academy

Understand how public policy and regulation shape the mobile industry, from consumer protection and digital services to the policies influencing innovation and connectivity.

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