Banking on an opportunity, as consumers embrace mobile for financial services
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The GSMA Intelligence Consumers in Focus Survey conducted at the end of 2022 shows that the share of 4G/5G smartphone users using their devices at least once per day for financial services continues to increase. This includes services such as mobile banking, online shopping, paying bills and contactless payments.
As financial services increasingly shift to mobile and innovation in the fintech sector gathers pace, GSMA Intelligence reviews some of the key consumer trends shaping the future of mobile financial services and the implications ahead for those eyeing the opportunity.
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